Frequently Asked Questions
Everything you need to know about furnishing your dream home.
What are your shipping rates and delivery times?
We offer free standard shipping on all furniture orders over $500. For smaller decor items, shipping is calculated at checkout based on weight. Delivery typically takes 5-10 business days depending on your location.
Do you offer white-glove delivery and assembly?
Yes, we offer premium white-glove delivery for large furniture pieces. This service includes room-of-choice placement, professional assembly, and removal of all packaging materials for a flat fee.
What is your return policy for home accessories?
You can return unused home accessories in their original packaging within 30 days of delivery. Please note that large furniture items may be subject to a 15% restocking fee unless they arrive damaged.
Are your wood products sustainably sourced?
Quality and ethics are our priority. Over 80% of our wood furniture is crafted from FSC-certified timber or reclaimed materials to ensure we minimize our environmental footprint.
How can I track the status of my order?
Once your order ships, you will receive an email with a tracking number and a link to our carrier portal. For large furniture shipments, the courier will call you directly to schedule a delivery window.
What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. We also offer flexible financing options through Affirm, allowing you to pay for your furniture in monthly installments.